FAQ

HOW DO I CONTACT CUSTOMER CARE?

  • Please send an email directly to: valerie@thebeverlyboutique.com with any questions or concerns and we will happily get back to you as soon as possible.

  • We are usually able to respond within a few hours, however please allow 24 hours for us to get back to you. This time may vary on weekends and holidays. 

 

WHAT IS YOUR RETURN POLICY?

 

WHAT SHIPPING METHODS DO YOU OFFER?

  • We currently use USPS as our shipping carrier, and only offer Trackable services.

  • We provide FREE US Standard Shipping

    • USPS First Class Package Shipping2-3 business days after your order is processed. 

  • USPS Priority Mail Shipping: 1-2 business days after your order is processed (days vary depending on where customer is located). Shipping rate is calculated at checkout.
  • As soon as your order is processed, you will receive a confirmation email to the email address provided to us with your tracking number. If you do not receive a confirmation email within 2 days of placing your order, please notify us via email at valerie@thebeverlyboutique.com.

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  • Orders are processed in 1-2 business days. (This does not include holidays or weekends)

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • We accept:

    • Visa 

    • Mastercard

    • Discover

    • American Express

    • Paypal

 

HOW DO I USE A "STORE CREDIT CODE" OR "DISCOUNT CODE?"

  • At checkout, there will be an area to enter your discount code. Enter your code here and make sure to hit the "Apply" button.

 

WHAT IF MY PACKAGE IS LOST IN TRANSIT OR STOLEN?

  • If tracking indicates that the package has been successfully delivered to the delivery address provided, The Beverly Boutique is not responsible for packages that are "lost" or "stolen". Therefore, it is VERY important as the customer to ensure the delivery address is entered correctly. 

  • The customer will be financially responsible to re-ship a package that is returned to The Beverly Boutique as "undeliverable," due to providing the incorrect delivery address. 

  • If the package is proven to be lost in transit (provided the correct delivery address was given), the item will be re-shipped to the customer at no additional cost. If the item is out of stock, the customer will be refunded to their original form of payment.

 

DO YOU SHIP INTERNATIONALLY?

  • The Beverly Boutique does not ship internationally at this time.

 

HAVE ADDITIONAL QUESTIONS?

Please send us an email to valerie@thebeverlyboutique.com and we will be happy to answer your question!